We generally ship orders out on Mondays, Wednesdays and
Fridays.If you have ordered a ready to
ship item, your order should ship out within 3 days of ordering.If you are working on something custom with
us, we will provide you shipping information as part of our quote.All orders are shipped through USPS, and we
do offer flat rate on smaller items during the autumn, winter and spring
months. We do not ship truffles during the summer months and at our discretion to ensure product doesn't get damaged.
Please note that our timelines
do not take into account unexpected weather delays. If you have any questions
about shipping your package, please contact us.
We currently ship nationwide
(including Hawaii and Alaska), but do not ship outside of the U.S.
Currently, we do not ship truffles during the months of
June, July, August and early September, as the weather is too warm to safely
ship chocolate.If you are still
interested in truffles, please contact us and we can discuss overnight
For all other products, we offer priority 2 day shipping
during the summer months, and we do have ice packs available if needed.Please see the listing for more information.
As we sell a tangible and perishable food product, food
safety is paramount and cannot be exchanged or returned.If there is a problem with your order, please
contact us directly and we can work with you towards a solution.We will not provide refunds for products that
are lost, delayed or damaged during shipping, but we may work with you on a
case by case basis. For return questions, please reach out to
If you must cancel an order, you have 24 hours from the time
of ordering to do so for a full refund.Any order cancelled after that time will automatically be charged 50% of
the overall order fee if the package has not yet been sent.Any order in the mail is considered complete
and will not be eligible for any refund.
If the address provided to us is invalid or inaccurate, the
postal service will return the package to us. We make every effort to validate all
addresses we mail to, however the customer bears the responsibility of
providing a correct shipping address. When we receive a returned package in the
mail, we will make every effort to reach out and contact you about resending
the package, but any packages that will be sent again via the postal service
will be paid for by the buyer.